Okay, so I am a manager of a full-serve petroleum station. The Daily Sales Report requires me to measure tank inventory on three tanks by hand (no machine at my station to do it), balance the fuel sales meters, record deliveries of fuel, verify store invoicing, balance store inventory taking into account sales and invoicing, calculate daily sales tax, count approx 10,000$ in cash over three shifts and verify accuracy of individual shift paperwork - correcting when necessary, evaluate and summarize credit cards, verify and summarize coupons, and evaluate verify and summarize any other monetary transactions such as paid outs and gift card sales. If the DSR does not match up and cross verify in ALL directions, I have to then go code by code, line by line, digit by digit to locate and correct the error. Once the DSR is complete, it must be entered into the corporate submission system. If there is any finalized figure outside of the acceptable limits (rounding errors on gallons reported, take inventory overage or shortage, shift overage or shortage, etc), the submission is flagged and I must then wait for status confirmation call to verify what may have caused the error. If the DSR is still rejected, I need to find the error and adjust accordingly until it is acceptable, then submit it again.
On top of the very basic paperwork listed above, I am required to check email daily, create the weekly schedules, submit payroll, distribute payroll, submit an inventory report (fuel inventory), track daily sales (both store and fuel), calculate and track daily sales projections, count cigarette inventory, track cigarette inventory, track cigarette gain/loss, track employee shift overages and shortages, track voids/cancels/returns daily, track and report pump meters compared to register meters weekly, summarize and report to DM with weekly projections and payroll usage. ensure required training is completed, complete a month end summary, report fuel system safety monitoring information monthly, check and update in store advertising signage monthly, discipline when necessary, submit hard copies of all reporting to corporate office, and whatever else is asked.
All of this is in addition to waiting on customers, fronting shelves, stocking when necessary, pumping fuel, and whatever else the normal attendant is required to do.
That is my life. I wake up at 430am Monday-Friday to do all of that. Yet, I have customers coming in and telling me that my assistant (who only does the DSR on weekends - asking them to complete all the other tasks is like pulling teeth!), must be off and "that means you actually gotta work now". That PISSES me off to no end.
If they want to talk about an honest day's work, we need to remove my assistant because they sell a portion of their monthly pain medications & food stamps to the highest bidder, and their spouse stays home to "watch the kids" (year round) instead of working because its worth more that they do not work. Who is ACTUALLY working here...
FAST FORWARD A LITTLE...
I was freshly done with day #10 of what should have been 10 straight (Assistant took a 10 day vaca instead of the standard 9 so they "had time to relax after being at the beach"). That night our station got broken into. Since I was still in town, I raced to the store and had my husband call my assistant. My assistant arrived as my husband was cleaning up the broken glass. After cameras were reviewed. Assistant then told me, "well since you're here, I'm going to go home and get a few more hours of sleep. If the glass people haven't come by the time I open in the morning I can relieve you" and then they left. When my assistant got there, I ran through all that would need done the next full business day. That was now Day #11.
After I got home at a little after 8am, I went to sleep until the afternoon. Upon waking I had a txt informing me that our boss said "you have to work tomorrow" to get this taken care of. My thoughts were, okay no problem, who needs a day off anyway. When my boss was done, I asked him if I could leave and he told me "sure, you weren't supposed to be here anyway"..... WHAT!?
Now here I am, at day 16 in a row because my assistant manager - Mr Work-king, didn't want to do his damned job. I am sorry it was so mentally and physically taxing to sit on a beach for 9 days paid for with your big fat tax payment (not refund, payment), food stamps, and SSI. I am sorry you LIED to me, your boss, because you just didn't feel like dealing with doing your job. I have only one reaction to when employees lie to me and expect me to not get irritated and pissy - revenge.
It is coming and it will be sweet.
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